This five day “hands-on” course is aimed at students with a minimum of six months experience in supporting desktop Internet applications (browsers, FTP clients, etc.) and who wish to further develop their technical skills in web technologies. This course will produce a competent Internet/Intranet support technician, capable of taking and passing the i-Net+ Certification exam. 

This course now includes the Network+ Certification/i-Net+ Certification resource CD with hundreds of useful tools and support solutions for the web specialist.

After course completion, students will be able to:

• Explain the structure and function of the Internet
• Understand and implement the TCP/IP protocol
• Understand and configure major Internet services
• Secure Internet services
• Create a basic web site using HTML
• Recognize E-commerce issues and technologies
• Troubleshoot and test systems

Prerequisites:

Students should meet the following criteria prior to attending the course:

• Experience of desktop software PC support, perhaps gained through “A+ Certification: Operating System Support Skills” or similar
• Some basic experience of supporting web clients (browser, FTP, etc.) would be an advantage
• Some working technical knowledge of LAN and WAN networking hardware and software (preferably using Windows 98 or later)

Outline:

Internet Fundamentals

• Functions of the Internet
• Internet Services
• Intranets
• Extranets
• History and Development of the Internet
• Internet Access Providers (IAPs)
• RFCs and Internet Standards
• Internet Organizations
• Useful Definitions
• Physical Network Topologies
• Client Operating Systems

TCP/IP Fundamentals

• Why is TCP/IP so Popular?
• The TCP/IP Protocol Suite
• Transmission Control Protocol (TCP)
• User Datagram Protocol (UDP)
• Internet Protocol
• TCP/IP Services
• E-mail (SMTP Protocol)
• Post Office Protocol (POP)
• The World Wide Web: HTTP
• Other TCP/IP Services
• TCP/IP Ports

IP Addressing

• IP Addresses
• Creating Subnets
• Subnet Mask
• Default Gateway
• Classless IP Addressing
• Planning Your IP Addressing Scheme
• Applying for an Internet Network Address
• Address Allocation for Private Networks
• Supernetting
• IP Version 6

Configuring TCP/IP on Windows Computers

• TCP/IP Configuration Parameters
• Dynamic Host Configuration Protocol

TCP/IP Utilities

• Resolving an IP Address to a Hardware Address using ARP
• PING
• TRACERT / TRACEROUTE
• NETSTAT
• ROUTE
• IPCONFIG
• FTP
• Summary of Utilities

Resolving Names on the Internet

• Host Names and FQDNs
• Resolving Host Names Using the HOSTS File
• Using DNS
• Configuring DNS Servers
• Troubleshooting DNS with NSLOOKUP

The World Wide Web Service

• Overview of the WWW Service
• WWW Client (or Browser)
• WWW Forms
• Web Servers (HTTP Service)
• Web Server Configuration
• Web Server Performance Issues
• Virtual Directories
• Client / Browser Configuration
• Search Engines Overview

Developing a Web Site

• Introduction
• Cross-Browser Development
• Text Authoring Tools
• WYSIWYG Authoring Tools
• Hypertext Markup Language (HTML)
• Document Structure Tags
• Paragraph Formatting and Block-level Elements
• Text-level Elements
• Hidden Comments
• Lists
• Hyperlinks
• Incorporating Images into Pages
• Incorporating Sounds into Pages
• Anchor Tag and Internal Links
• HTML Tables
• Frames
• HTML Forms
• Imagemaps (or Hotspots)
• Extensible Markup Language (XML)
• Extensible Hypertext Markup Language (XHTML)
• VRML
• Graphics and File Formats
• Multi-media File Formats
• Plug-ins and Multimedia Extensions
• Web Page Design and Performance
• Cascading Style Sheets (CSS)
• Server Programming Interfaces
• Server Side Includes (SSI)
• Internet Server Application Programming Interface (ISAPI)
• Using FrontPage to Define Advanced Web Pages
• Database Architecture
• Database Connectivity
• Dynamic Content

File Transfer Protocol (FTP)

• Overview of FTP
• Overview of the FTP Process
• FTP Clients
• Configuring an FTP Server
• FTP Security
• Searching for a File

Internet Mail

• Overview of the Internet Mail System
• Internet Mail
• Internet Mail Addresses
• Internet Mail Message Format
• Sending an E-mail Message (Client to Server)
• Mail Exchangers / Relay Hosts
• Receiving an E-mail (Server to Client)
• Mail Server Configuration
• Client Configuration
• Attachments and Encoding
• Internet Mail Security

News and Other Services

• Overview of USENET Newsgroups
• The Newsgroups Process
• News Server Configuration
• News Reader Functions
• News Client Configuration
• Lightweight Directory Access Protocol (LDAP)
• Telnet
• Other Services

Connecting to the Internet and Security

• Connecting to the Internet
• Leased Lines
• Other Data Transfer Technologies
• Dial-up Services
• Dial-up Protocols
• Virtual Private Network (VPN)
• Routers
• Router Configuration
• Static and Dynamic Routers
• NAT and ICS
• Proxy Servers
• Internet Security
• Password Principles
• Encryption and Hashing
• Digital Certificates
• Encryption Systems
• Firewalls
• Network Attacks
• Bastion Hosts
• Security Tools
• Logging and Auditing
• Viruses

E-commerce

• Introduction to E-commerce
• E-commerce Business Models
• Electronic Data Interchange (EDI)
• Internet and Intranet E-commerce
• Financial Transactions
• Paying Electronically
• Processing Orders on the Internet
• International Sites
• The Internet and the Law
• E-business Risks

Answers to Review Questions

Audience:

This course has been developed for students with the responsibility for installing, maintaining and troubleshooting Internet and Intranet systems. On course completion, students will be capable of taking and passing the i-Net+ Certification exam (exam code IK0-002).