MAX presents a webinar on ITIL v3 - the Information Technology Infrastructure Library. This new executive overview series of morning webinars runs approximately 1 hour and is designed to help teach you what it takes to run your business with your eyes never leaving the bottom line.

Once we unlock the doors and allow you to return to your car, you'll understand why ITIL should matter to you. ITIL provides a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

Webinar attendees will:

• Gain basic ITILv3 service management knowledge
• Exploring the ITIL® Version 3 service lifecycle
• Understanding ITILv3key terms and concepts

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